Terms & Conditions

Welcome to the N2Jenomics Lab website ("Website"). These Terms & Conditions ("Terms") govern your access to and use of our Website, products, laboratory testing services, bioinformatics services, genomic analysis services, and related offerings (collectively, the "Services").

By accessing or using this Website, requesting our Services, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Website or Services.

1. Changes to These Terms

N2Jenomics Lab reserves the right to modify, update, or replace these Terms at any time without prior notice. Any changes become effective immediately upon publication on this Website unless otherwise stated.

Your continued use of the Website or our Services after any revisions constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

2. Orders and Service Requests

All orders and service requests are subject to acceptance, technical feasibility, and availability.

When placing an order, you agree to provide complete, accurate, and up-to-date information required for processing your request.

After receiving your order, N2Jenomics Lab will confirm its receipt and, where applicable, communicate any required clarifications or modifications before commencing work.

We reserve the right to decline or cancel any order where:

• • Required information is incomplete or inaccurate;

• • Sample quality does not meet laboratory requirements;

• • Regulatory or legal restrictions apply; or

• • The requested service cannot be performed.

•  

3. Pricing and Payments

All fees are quoted in accordance with the applicable service agreement, quotation, or invoice.

Unless otherwise agreed in writing:

•  

• Payments are due within 30 days from the invoice date.

• Customers are responsible for all applicable bank transfer charges, taxes, customs duties, and other payment-related fees.

• Results, reports, or deliverables may be withheld until outstanding payments have been received.

Late payments may be subject to applicable interest or collection charges where permitted by law.

4. Laboratory Services

N2Jenomics Lab provides genomic testing, sequencing, bioinformatics analysis, molecular biology services, laboratory research support, and related scientific services as described on this Website or agreed upon in writing.

Certain services may require:

•  

• • Signed quotations or service agreements;

• • Regulatory approvals;

• • Ethical approvals;

• • Material Transfer Agreements (MTAs);

• • Customer declarations; or

• • Additional documentation before work can begin.

Service timelines are estimates and may vary depending on sample quality, project complexity, instrument availability, regulatory requirements, and other operational factors.

5. Sample Submission and Product Receipt

Customers are responsible for ensuring that submitted samples:

•  

• • Are properly collected, packaged, labeled, and shipped;

• • Meet the submission requirements provided by N2Jenomics Lab;

• • Comply with all applicable shipping and biosafety regulations.

For physical products or laboratory kits supplied by N2Jenomics Lab, customers should inspect all shipments immediately upon receipt.

Any shortages, shipping damage, or defects should be reported in writing within 48 hours of delivery.

6. Customer Responsibilities

You agree to:

•  

• • Provide accurate and complete information;

• • Obtain all required informed consents before submitting human samples or personal data;

• • Ensure that submitted materials comply with applicable laws and ethical requirements;

• • Obtain any required institutional, governmental, or ethical approvals;

• • Use our reports, products, and Services only for lawful purposes.

You are solely responsible for ensuring that you have the legal authority to submit any biological samples or personal information to N2Jenomics Lab.

7. Intellectual Property

Unless otherwise agreed in writing, all Website content, software, methodologies, laboratory workflows, documentation, graphics, logos, reports, and other materials remain the intellectual property of N2Jenomics Lab or its licensors.

Customers retain ownership of their submitted samples and data where applicable.

Unless otherwise specified in a separate written agreement, N2Jenomics Lab retains ownership of its proprietary laboratory methods, software, analytical pipelines, algorithms, workflows, and know-how.

8. Confidentiality and Privacy

N2Jenomics Lab treats customer information, project data, and submitted materials as confidential.

We will use and protect personal information in accordance with our Privacy Policy and applicable data protection laws.

We will not disclose confidential information to third parties except:

•  

• • With your authorization;

• • To trusted service providers involved in delivering the Services;

• • Where required by applicable law, regulation, court order, or governmental authority; or

• • To protect our legal rights or comply with legal obligations.

9. Results and Scientific Interpretation

Laboratory results and bioinformatics analyses are generated using accepted scientific methodologies and quality control procedures.

Scientific knowledge continues to evolve. Accordingly:

•  

• • Results may change as new scientific evidence becomes available;

• • Reports should be interpreted by qualified professionals where appropriate;

• • N2Jenomics Lab does not guarantee any specific research outcome, clinical outcome, publication, regulatory approval, or commercial result.

10. Limitation of Liability

To the maximum extent permitted by law, N2Jenomics Lab shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

•  

• • Use or inability to use our Website or Services;

• • Delayed or failed sample shipment;

• • Poor sample quality;

• • Customer-provided errors or incomplete information;

• • Misuse of reports or laboratory results;

• • Third-party actions; or

• • Events beyond our reasonable control.

Our total liability arising from any claim shall not exceed the amount paid by the customer for the specific Service giving rise to the claim.

11. Disclaimer

The Website and all Services are provided on an "as available" and "as is" basis.

While N2Jenomics Lab strives to maintain accurate and current information, we make no warranties, express or implied, regarding:

•  

• • Completeness;

• • Accuracy;

• • Reliability;

• • Availability;

• • Suitability for a particular purpose; or

• • Non-infringement.

Scientific and laboratory Services are intended only for the purposes described in the applicable quotation, proposal, service agreement, or documentation.

Customers are responsible for determining whether our Services are appropriate for their intended application.

12. Force Majeure

N2Jenomics Lab shall not be liable for delays or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to:

•  

• • Natural disasters;

• • Fire;

• • Flood;

• • Earthquake;

• • Pandemic;

• • War;

• • Terrorism;

• • Government restrictions;

• • Labor disputes;

• • Utility failures;

• • Transportation disruptions; or

• • Equipment failures beyond reasonable control.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, unless otherwise agreed in writing.

14. Contact Information

For any questions regarding these Terms & Conditions or our Services, please contact information mentioned in footer